PDF가 표시되지 않으면 여기를 클릭하여 다운로드

1
Barney, J./Firm Resources and Sustained Competitive Advantage/Journal of Management/1991/17(1)/99~120// Google Scholar ›
2
Chen, C./The Role of Supervisory Communication Frequency in Moderating the Impact of Innovation Knowledge Management on Innovation Performance/International Journal of Business Communication/2024//~//10.1177/23294884241264788 Google Scholar ›
3
Desouza K./Customer-Driven Innovation: To Be a Marketplace Leader, Let Your Customers Drive/Research-Technology Management/2008/51(3)/35~44// Google Scholar ›
4
Eskildsen, J./Customer Satisfaction and Customer Loyalty as Predictors of Future Business Potential/Total Quality Management & Business Excellence/2008/19(7/8)/843~853// Google Scholar ›
5
Gill, R./An Integrative Review of Storytelling: Using Corporate Stories to Strengthen Employee Engagement and Internal and External Reputation/PRism/2011/8(1)/1~16// Google Scholar ›
6
Herrmann, A./On the Choice and Success of Competitive Strategies/Competition and Change/2009/13/28~283// Google Scholar ›
7
Hunt S. D./The Resource-Advantage Theory of Competition: Dynamics, Path Dependencies, and Evolutionary Dimensions/Journal of Marketing/1996/60(4)/107~114// Google Scholar ›
8
Johnson D. S./Customer Relationship Management Processes: How Faithful are Business-to-business Firms to Customer Profitability?/Industrial Marketing Management/2012/41/1094~1105// Google Scholar ›
9
Johanson J/The Internationalization Process of the Firm: A Model of Knowledge Development and Increasing Foreign Market Commitments/Journal of International Business Studies/1997/8(1)/23~32// Google Scholar ›
10
Lambert, D. M./Customer Relationship Management as a Business Process/Journal of Business & Industrial Marketing/2009/25/4~17// Google Scholar ›
11
Li, S./Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance/Journal of Accounting Research/2017/56(2)/713~747// Google Scholar ›
12
Madruga R./From IFCX to CXMMI: Validation and Evolution of a Customer Experience Management Maturity Model/IEEE Access/2024/12/119350~119370// Google Scholar ›
13
Napalkova A. A./Client-centered Approach to Enterprise Management in Conditions of Digital Business Transformation/Economics/2022/2022(3)/36~45// Google Scholar ›
14
Okeke N. I./Customercentric Quality Management: A Framework for Organizational Excellence in SMEs/International Journal of Management & Entrepreneurship Research/2024/6(10)/3517~3540// Google Scholar ›
15
Pine B. J. II/The Experience Economy/Harvard Business Review/1998//97~105// Google Scholar ›
16
Diffusion of Innovations/Rogers, E. M./Free Press/2003/~/// Google Scholar ›
17
Kay, J./Foundations of Corporate Success: How Business Strategies add Value/The Economic Journal/1993/106/1780~1819// Google Scholar ›
18
Zhang M./Double-Edged Effects of Innovation Culture on Firm Innovation Performance: Evidence From Management Disclosures and Employee Reviews/IEEE Transactions on Engineering Management/2024/71/7768~7781// Google Scholar ›
19
Zhdanov, D. A./Digital Transformation: Platform Ecosystems as a Tool for High-tech Business Management/Management Science/2022/11(4)/25~29// Google Scholar ›
20
Zheng, H./A Game Study on the Impact of Employees' Deviant Innovation Behaviors on Firms' Organizational Innovation Performance/Frontiers in Physics/2024/12/1364550~// Google Scholar ›
21
김창희/위기 속에 더 크게 펼쳐진대한항공의 새로운 날개-조원태 회장의 WINGS 리더십/Korea Business Review/2024/28(3)/23~40// Google Scholar ›
22
2014~2023년 ㈜세라젬 연결감사보고서/금융감독원/금융감독원 전자공시시스템/2014/~/ Google Scholar ›
23
노용희/우공이산(愚公移山)의 지속적인기술경영 추구: 대한솔루션의 집중과 차별화 전략/Korea Business Review/2017/21(1)/35~55// Google Scholar ›
24
서인주/기업의 소비자중심경영과사회적 책임 활동 분석 - GS 홈쇼핑의 사례를 중심으로/소비문화연구/2016/19(1)/179~194// Google Scholar ›
25
성영애/글로벌 종합건강기업을 지향하는 KGC 인삼공사의소비자중심경영(CCM) 사례연구/소비자정책교육연구/2014/10(2)/107~130// Google Scholar ›
26
유현정/DB 생명의 소비자중심경영/소비자학연구/2019/30(5)/125~142// Google Scholar ›
27
윤명애/이동통신서비스 분야의 고객서비스 업무담당자를 위한교육프로그램 분석/소비자정책교육연구/2014/10(1)/1~24// Google Scholar ›
28
윤주옥/농협 목우촌 고객불편 사전/사후예 방활동을 통한 고객만족경영 사례 연구: 소비자중심경영(CCM) 인증 제도 중심으로/한국서비스경영학회 학술대회/2021//114~114/ Google Scholar ›
29
이민호/성과평가와 커뮤니케이션이 종업원만족과서비스혁신에 미치는 영향/생산성연구: 국제융합학술지/2010/24(3)/247~272// Google Scholar ›
30
임병권/소비자중심적 경영활동이 기업의재무성과 및 ESG에 미치는 영향/Journal of The Korean Data Analysis Society/2022/24(2)/811~822// Google Scholar ›
31
최정일/「사람이 시스템이다」: DYB 교육그룹의 성공요인과 경영철학/Korea Business Review/2017/21(2)/97~122// Google Scholar ›

CERAGEM-Way: 고객가치 창출 및 헬스케어 혁신