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Toward the Next Step in Social CRM using Promised-based Model

Karol Jacewicz1 · June-Suh Cho2

1 MA of Hankuk University of Foreign Studies, 2 Professor, College of Business, Hankuk University of Foreign Studies

Published: February 2015 · Vol. 19 No. 1 · pp. 249-280

DOI: https://doi.org/10.17287/kbr.2015.19.1.249

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